Terms and Conditions

Plankton Zoo
Operated by Once Upon a Time in Finland Oy

1. Company Information

Plankton Zoo is an online store operated by:

Once Upon a Time in Finland Oy
Business ID: FI16373768
Registered address: Terrisuontie 114, 04390 Jäniksenlinna, Finland
Email: contact@planktonzoo.fi

These Terms and Conditions apply to all purchases made through the Plankton Zoo webshop.

2. Scope of Application

These Terms and Conditions apply to all orders placed by consumers and business customers through our webshop.

By placing an order, you confirm that you have read, understood, and accepted these Terms and Conditions.

3. Products

Plankton Zoo sells art objects and handmade design products, including earrings and other small design items.

Due to the handmade nature of many products, minor variations in color, shape, or texture may occur and are considered a normal characteristic of the product, not a defect.

Product images are for illustrative purposes. We aim to represent products accurately, but colors may vary depending on display settings.

4. Prices and Payment

All prices are displayed in [EUR / selected currency] and include applicable taxes unless otherwise stated.

Shipping costs are shown separately at checkout before payment is completed.

We reserve the right to change prices and product availability at any time. The price charged is the one confirmed at checkout.

Accepted payment methods are displayed during checkout.

5. Orders and Order Confirmation

A binding sales contract is formed once you receive an order confirmation by email.

We reserve the right to refuse or cancel an order in cases such as:

  • Incorrect pricing or product information

  • Suspected fraud or misuse

  • Stock unavailability

If an order is cancelled after payment, any amounts paid will be refunded without undue delay.

6. Delivery

Orders are processed and shipped within 1–3 business days, unless otherwise stated.

Delivery times depend on the destination country and the carrier. We ship worldwide.

Detailed information on delivery methods, shipping times, returns, and refunds is provided in our Shipping, Refunds & Returns Policy, which forms an integral part of these Terms and Conditions.

7. Right of Withdrawal and Returns

Consumers residing in the European Union have a statutory right of withdrawal in accordance with EU consumer protection legislation.

Conditions, limitations, exceptions, and instructions regarding returns and refunds are described in detail in our Shipping, Refunds & Returns Policy.

8. Defects and Complaints

If a product is defective or incorrect, please contact us without undue delay after receiving the order.

We will handle complaints in accordance with applicable Finnish consumer protection legislation.

9. Intellectual Property

All content on the Plankton Zoo website, including but not limited to:

  • product designs

  • images

  • texts

  • logos

  • trademarks

is the property of Once Upon a Time in Finland Oy or its licensors and may not be used, reproduced, or distributed without prior written permission.

10. Limitation of Liability

We are not liable for indirect or consequential damages unless otherwise required by mandatory law.

Nothing in these Terms limits liability that cannot be excluded under applicable consumer protection legislation.

11. Force Majeure

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to strikes, natural disasters, transportation disruptions, or technical failures.

12. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Finland, excluding its conflict-of-law rules.

Consumers may submit disputes to the Finnish Consumer Disputes Board or use the EU Online Dispute Resolution (ODR) platform.

13. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. The version in force at the time of purchase applies to the order.

14. Contact Information

For questions regarding these Terms and Conditions, please contact:

Once Upon a Time in Finland Oy / Plankton Zoo

Email: contact@planktonzoo.fi

Address:
Terrisuontie 114
04390 Jäniksenlinna
Finland